eSIM

Easicall Pty (Ltd) eSIM Terms and Conditions

  • General eSim Terms and Conditions

  • Easicall Pty (Ltd) eSIM is available to all Easicall Pty (Ltd) customers (Prepaid, Topup & Postpaid) and customer types (including Easicall Pty (Ltd) Business customers)

  • Easicall Pty (Ltd) eSIM is available at selected Easicall Pty (Ltd) Shops, approved dealers and additional Business channels

  • To utilise the Easicall Pty (Ltd) eSIM, a compatible device is required, this means that the device will need to be eSIM-enabled.

    • Easicall Pty (Ltd) eSIM will work on smartphones that are/were sourced (bought/taken through a contract) from Easicall Pty (Ltd) or bought from another provider within the OEM approved region.
    • Taking into account that devices are constantly in evolution, it is necessary for customers to check on the smartphone (eSIM) abilities prior to switching to an eSIM or purchasing of an eSIM-enabled device.
    • Some devices that were sourced outside South Africa may not work with the Easicall Pty (Ltd) eSIM, this could be as a result of how the device is managed from the source location and also could be as a result of regional based locks. In this case the customer will need to contact the store/location where the device was purchased as Easicall Pty (Ltd) is not able to make any changes on the device.

  • The Easicall Pty (Ltd) eSIM will be available via a QR code (which requires customers to scan in the Add eSIM menu in the device SIM manager settings).

  • Easicall Pty (Ltd) eSIM is available to be used for a new activation or a SIM Swap

    • New activation refers to the activation of a new Easicall Pty (Ltd) number or the introduction of an additional number (i.e. add on line) on a post-paid line.

    • SIM Swap refers to a

    • ⦁ Voluntary change of the SIM card type from a plastic/physical SIM to an eSIM.
    • ⦁ Voluntary change of the device from an eSim enabled device to another eSim enabled device (i.e. device upgrade).
    • ⦁ Involuntary change of the SIM card where the SIM card is damaged, lost or stolen.

eSIM Activation

  • Easicall Pty (Ltd) eSIM is available from Easicall Pty (Ltd) stores or our online E-Commerce platform

  • Where the eSIM is not available at a particular store, you will be advised of the store(s) that you can obtain it from

  • As the customer you will need to advise the agent of the SIM preference on purchase of/activating a contract or when managing your SIM swap

    • Prior to sourcing/downloading a Easicall Pty (Ltd) eSIM onto a smartphone, customers need to ensure that the smartphone is on the latest software as the eSIM menu option may not be visible on outdated smartphone software

  • Where an eSIM is obtained for

    • A new activation: Customers will need to complete the RICA process prior to scanning the eSIM QR code

  • Easicall Pty (Ltd) postpaid and topup (including Easicall Pty (Ltd) Business) customers will follow existing processes with regards to activating a new line where the connection method is eSIM.

Post eSIM Activation

To download the Easicall Pty (Ltd) eSIM to a device

  • Ensure that the device native app is used when scanning the eSIM QR code.

  • Don’t download the eSIM during load shedding as it can fail due to low network connectivity.

  • To download the eSIM, the phone device (smartphone) is to be connected to the internet through either WiFi or a mobile network

  • When using mobile network to download, ensure that the line has airtime or a positive data balance.

  • The customer is responsible to change the default pin code on the eSim.

Post eSIM Download Dual SIM Devices

Customers can use a Easicall Pty (Ltd) or another operator’s plastic/physical SIM with the Easicall Pty (Ltd) eSIM

  • A Easicall Pty (Ltd) plastic/physical SIM can be used with the new eSIM

  • Only one eSIM can be active or switched on

  • The eSIM device will work as designed by the device manufacturer, however should the customer have multiple eSIMs on the device, please note

    • The device will connect to one bearer type (Voice/SMS/Data) per SIM connection (i.e. plastic SIM/eSIM), where the one line (eSIM/plastic) can be on voice connection whilst the other line(s) is on a data connection.
    • As a user you can toggle between the different SIM types (plastic or eSIM) whilst also toggling between different bearer types, i.e. SMS, Data and Voice
General

General Easicall Pty (Ltd) Terms and Conditions

  • If the eSIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended.

  • Easicall Pty (Ltd) reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Easicall Pty (Ltd) Network.

  • Easicall Pty (Ltd) reserves the right to amend these terms and conditions and where such change is material, Easicall Pty (Ltd) shall provide prior written notice of such change on our website.